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Membership or student card problems?
No worries - we will get you sorted!
How do I get information regarding my study activity?
Your study activity (aktivitetsgrad) should be registered at your department. Contact your department administration to report your activity or to adjust it. You can find this information in LADOK (https://www.student.ladok.se/).
Why is the travel discount logo missing on my card?
Travel logos will ONLY appear on the digital card. You can access your digital card by downloading the Studentkortet app for free. The logo shows small book on wheels. In order to be eligible for travel discounts you must have a study activity of 50% or more. If you still can’t see the logo please contact firstname.lastname@example.org .
Why haven’t I received my student card in the mail?
Student cards are usually sent out at the beginning of each term (around September and February). It can take up to 2 weeks after you have paid your invoice to receive your card in the mail. One possible reason for not receiving your card is that the address on your account is incorrect (please see below for how to update your address). If you don’t receive your card after 2 weeks please contact email@example.com
Do I have to report my new address when I have moved?
Yes our database isn’t connected to the database of the Swedish tax agency (folkbokföringen). You can update your details or change your address by logging in here - https://member.ldk.lu.se/en/login. If you have problems with logging in you can also send an email to firstname.lastname@example.org with your new address.